With Smart911, you can provide 9-1-1 call takers and first responders critical information you want them to know in any kind of emergency.
When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen and the 9-1-1 call takers can view your addresses, medical information, home information, description of pets and vehicles, and emergency contacts. You can provide as much or as little information as you like.
Smart911 is a national service meaning your Smart911 Safety Profile travels with you and is visible to any participating 9-1-1 center nationwide.
Residents can provide any information they wish to share during emergency planning, response, and recovery efforts. Participation in the access and functional needs registry is strictly voluntary.
Safety Profiles can include:
- people living in your household
- Pets, service animals
- medications and medication equipment
- vehicle descriptions
- phone numbers associated with your family
- medical conditions and allergies
- property details, layout and utility information
- emergency contacts
Smart911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 systems recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.
Smart911 can help protect you, your loved ones, and other members of your household. By creating a Safety Profile with Smart911 during a calm moment, you can take the time to ensure that the information is correct and accurate and exactly what you would like to be communicated to emergency response teams in an emergency. Smart911 is free to all citizens.
Yes. Your information is made available ONLY to 9-1-1 call takers and responders ONLY in the event you call 9-1-1. Please note that once information is shared with 9-1-1, it may then be subject to public disclosure. For example, your address could be listed on a police report.
In some areas, you can choose to allow Smart911 to share your profile with Emergency Managers as they prepare for and respond to emergencies. If you reside or work in one of these areas, you will be presented with this option.